Wajeez logo
ع EN FR

Frequently Asked Questions

Wajeez is the on-demand app that lets you order meals from restaurants, shop for groceries, recharge your mobile credit, and book flights from Algeria to any international destination. Everything is managed in one place, with fast delivery and reliable service whenever you need it.

You can order meals from nearby restaurants, shop groceries and fresh produce, and even send or receive items within your city through our Errands service. All in one app; fast, simple, and without leaving home.
To verify if our delivery service is available in your location, ensure that the location services on your phone are activated.
To order, follow these simple steps:
  • Choose a category (Restaurants, Market, or Fresh) or use the search function to look for a specific store.
  • Add your items to the basket.
  • Review your basket, apply any promo codes, then place your order.
  • Track your order in real time until it arrives at your address.
  • Enjoy your meal, and feel free to leave a review.
Errands is a delivery service designed to cater to your delivery needs beyond food and groceries.
This is how an errands order goes through:
  • Place an order: Enter the details of the package you need to send or receive, along with any specific instructions and delivery information.
  • Courier assignment: Once your order is placed, a courier will be assigned to efficiently run the errand.
You can pay with cash on delivery for food and grocery orders or use your Wajeez wallet balance. You can also pay online securely with a CIB or Edahabia card for services like mobile recharge and flight booking.
Your order may have been declined due to one of the following reasons:
  1. The items you ordered are currently out of stock. In this case, the store will furnish an explanation for the rejection.
  2. The store you selected is located outside your designated delivery zone. Please don't hesitate to contact our customer service for additional information and assistance.
The delivery charge is calculated according to the distance between the restaurant and your delivery destination. To view the correct fee on the restaurant's profile, ensure that you activate your location services and accurately select your location.
Our delivery service is available every day from 9 a.m. to 11 p.m, depending on restaurant and store availability. Special circumstances like bad weather or holidays may also affect service availability.
Orders can only be placed through the Wajeez mobile app, available on Android and iOS. If you have trouble downloading the app, our support team is ready to help.
We understand delays can be frustrating. Delivery times may vary depending on your location or how busy the restaurant is, but you can always track your order from the Activities tab. If your order goes past the estimated delivery time, reach out to our support team and we’ll help right away.
Our support team can help you add or remove items from your order. Please note that cancellations are no longer possible once the restaurant accepts your order.
Yes. You can add and save multiple addresses through the “My Addresses” tab in settings. When placing an order, just select the address you’d like to use from the top bar in the app homepage, and your delivery will go there.
By accessing the My Points tab located in the profile section, you have the option to exchange your accumulated points for any of the rewards available in our loyalty program.
Our couriers use motorcycles so they can carry whatever you want, as long as it’s under 8 kg in weight and fits in a box sized 40x40x50 cm. Wajeez is happy to transport anything you need bearing these dimensions in mind.
To top up your phone credit, follow these steps:
  • Go to the mobile recharge category on your Wajeez app.
  • Enter the phone number you want to recharge.
  • Specify the recharge amount.
  • Select your preferred payment method.
  • Proceed to payment, review the details, then swipe to pay.
You'll be redirected to a secure payment page to enter your card details. Once the payment is complete, you'll return to the app and automatically receive your receipt.
Mobile credit is usually delivered instantly, though in rare cases it may take a few minutes. If your top-up takes longer, reach out to our support team and they’ll help you right away.
You can send mobile recharges to your family in Algeria wherever you are. Wajeez app is accessible worldwide and supports multiple international secure payment methods.
You can get them in several ways: through in-app offers, by using your loyalty points for rewards, or through special collaborations with partner stores or influencers. We also share deals on our social media pages, and from time to time, coupons may be available at events.
Once you get hold of a promo code, save it in the Coupons tab and redeem it in your next order. You may as well apply the code immediately before placing your order.
Yes. Coupons may have minimum or maximum order total requirements. These limits will be shown on the coupon itself once you enter it in the app, so you’ll always know before applying it to your order.
The wallet serves as a storage space for the cash that you've earned through our cashback feature, which returns a percentage of the money spent on order delivery. This accumulated cash can be utilized as a discount on your next order.
Wajeez supports a wide range of international destinations. You can book flights from Algeria to cities across Europe, the Middle East, Africa, Asia, and beyond, depending on airline availability.
Currently, Wajeez only supports flight bookings that depart from Algeria. If you’re abroad, you can still book to any international destination, but your trip must always start in Algeria.
Yes. Just enter the traveler’s name and details at booking and the ticket will be issued in their name.
Once payment is received, your e-ticket is issued and a copy is sent to your email. You’ll also see the confirmed booking in your Wajeez app.
Your e-ticket is sent to your email and saved in the “Activities” tab of the Wajeez app.
Yes, with Wajeez you can choose Hold & Pay Later as a payment option during checkout. This lets you reserve your flight first and complete the payment afterwards within the provided time limit. You’ll find your pending bookings under Activities.
Your reservation will expire, and you’ll need to search again for available flights.
It depends on the airline’s rules for your ticket. You’ll see change and refund options in your booking details.
If your payment fails or is not processed, please check your card details and balance. If the issue persists, contact your bank or our support team.
Our team is always ready to assist you during your booking process. You can reach us via the help section in the app or by email at contact@wajeez.dz.
The wallet lets you pay directly inside the app. Use it to pay for food orders, flight bookings, and other available services.
You can add money to your wallet in two ways:
  • Top up your wallet: Go to My Wallet → Top up, choose a suggested amount or enter a custom amount, then pay using your EDAHABIA or CIB card
  • Earn cashback: Take part in eligible offers. Any cashback you earn is automatically added to your wallet.
Yes. You can send as well as receive wallet credit to and from other Wajeez users in Algeria. Transfer using their phone number or scan a QR code for nearby transactions.
Yes. Wallet top-ups are subject to minimum and maximum limits. The current limits are shown in the Top up screen before you confirm.