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Frequently Asked Questions

Wajeez is an on-demand delivery app that brings you anything you need in your city. Simply let us know what you need and where you want it, and we'll handle the delivery for you. From groceries to your favorite restaurant meals to anything* you need in your city—we've got you covered!
* Please review our list of prohibited items before placing your order.
Wajeez offers a range of services that simplify your daily routine. Through our user-friendly app, you can seamlessly order meals from nearby restaurants, shop for groceries, and buy fresh produce from the comfort of your home. Additionally, our custom delivery service, 'Errands,' allows you to send or receive items and purchase anything in your city, providing a convenient solution for all your delivery needs.
To verify if our delivery service is available in your location, ensure that the GPS on your phone is activated.
To order, follow these simple steps:
  • Use the search bar at the top to enter the name of the item you're interested in or the name of the store you’re looking for. 
  • Browse the items you want and add them to your basket.
  • Check your basket and confirm your order.
  • Leave a note for the store or your courier, if necessary.
  • Apply any available promo codes to receive discounts on your order.
  • Place your order and track its progress.
  • Once your order has been received, the delivery person will call you to confirm the delivery address.
  • Enjoy your meal and don’t forget to leave a review.
Wajeez Gold is a subscription service that gives you access to plenty of exclusive offers. With a monthly subscription, you will enjoy 5% cashback on all your food orders, double up on loyalty points for quicker rewards, and unlock the Errands service, which allows you to seamlessly send, receive, and purchase anything in your city.
Errands is our custom delivery service designed to cater to our users’ needs beyond food and groceries. 
To use 'Errands', simply follow these steps:
  • Place an order: Whether it's sending or receiving items or buying anything in your city, initiate your request with clear instructions.
  • Courier assignment: Once your order is placed, a courier will be assigned to efficiently run your errand.
To become a Gold member and enjoy all the exclusive advantages, simply navigate to your profile in the Wajeez app, find the Wajeez Gold screen, and click on the “Start free trial now” button. During your trial, relish all the Gold perks on offer. Once the trial concludes, effortlessly renew your subscription by choosing your preferred payment method—be it through your loyalty points or in-app wallet balance—and voila! Enjoy the Gold experience.
Your order may have been declined due to one of the following reasons:
  1. The items you ordered are currently out of stock. In this case, the store will furnish an explanation for the rejection.
  2. The store you selected is located outside your designated delivery zone.
Please don't hesitate to contact our customer service for additional information and assistance.
The delivery charge is calculated according to the distance between the restaurant and your delivery destination. To view the correct fee on the restaurant's profile, ensure that you activate your GPS and accurately select your location.
Pay in cash, or use the in-app wallet if it has enough balance.
Our delivery service is available every day from 9 a.m. to 11 p.m.
Once you get hold of a promo code, save it in the discounts tab and redeem it in your next order. You may as well apply the code immediately before placing your order.
Our delivery service is exclusively accessible through the mobile app, which is accessible on both Android and iOS platforms. Should you face any difficulties downloading the app, please don't hesitate to reach out to our customer service for assistance.
The delivery time for each order may vary depending on your location and the busyness of the restaurant or store. You can track your order by accessing the "My orders" tab after placing it.  Please note that certain dishes require more preparation time than others and that the cooking time is not included in the delivery duration.  If you believe that your order is taking longer than the estimated delivery time, please contact our customer service team for further assistance.
Our customer service team will be available to help you in case you need to add/remove items from your order or if you want to cancel it completely.
The wallet serves as a storage space for the cash that you've earned through our cashback feature, which returns a percentage of the money spent on order delivery. This accumulated cash can be utilized as a discount on your next order.
By accessing the My Points tab located in the profile section, you have the option to exchange your accumulated points for any of the rewards available in our loyalty program.
Absolutely, you have the option to add multiple locations in your town. To do this, go to the "My Addresses" tab in your settings, then click on "Add a new address". Confirm your location on the map, provide additional details, and save your address. When you're ready to place an order, switch your address to the desired location and explore the various stores available in the area.
Yes, you can change the phone number associated with your Wajeez account. Go to your profile, tap the pen icon next to your current phone number, and enter the new one. A verification code will be sent to you. After verifying the number, confirm the transfer. Your points, wallet balance, and orders’ history will be saved and available at the new phone number.
Our couriers use motorcycles so they can carry whatever you want, as long as it’s under 8 kg in weight and fits in a box sized 40x40x50 cm. Wajeez is happy to transport anything you need bearing these dimensions in mind.